AmigoPay policies
Refund Policy
Last updated: September 3, 2026
1. Scope
This Policy applies together with the Terms of Service and the specific terms confirmed by the manager before payment.
2. If an operation cannot be completed
If an agreed payment, virtual-card request or transfer cannot be completed, AmigoPay returns the received amount less the applicable minimum service fee for checking, preparing and processing the request.
For virtual-card operations where the current minimum applies, that minimum is $5. If a different rule applies to a specific route, it is confirmed before payment.
3. Return method and timing
A return is normally sent to the same payment source when technically possible. If that is not possible, the manager agrees another available method with the customer.
After AmigoPay sends the return, final crediting time can depend on the bank, network or payment method.
4. Completed operations
The AmigoPay service fee is not refundable after the agreed operation has been completed.
Any return of the principal amount after a successful merchant payment or transfer depends on the rules and cooperation of the merchant, recipient, bank or payment provider. AmigoPay cannot reverse an operation when the relevant third party does not permit reversal.
5. Requesting a review
Contact the same channel used for the request and provide enough information to identify the operation. The manager will check its status and explain the available next step.